Quality Assurance Manager

Key responsibilities:

• Manage the overall quality of the guest experience across all Beachcomber Group units to ensure adherence to service standards.
• Conduct regular audits to assess compliance with standards and identify areas for improvement.
• Work closely with operational departments to develop and implement initiatives to improve service and product quality.
• Follow up on guest feedback and reviews, taking proactive steps to address issues and meet specific guest requirements.
• Participate in the training and development of Artisans to ensure thorough understanding of quality standards and continuous improvement processes.
• Promote a culture of service excellence within the Company by fostering empathy and guest satisfaction.

Qualifications and skills:

• Previous hospitality experience, preferably in quality management or guest services.
• Excellent communication and interpersonal skills to work closely with various departments and stakeholders.
• Ability to analyse data and identify trends to make informed quality improvement decisions.
• Knowledge of the hospitality industry's quality and service standards.
• Ability to work independently and multi-task.
• A passion for service excellence and a desire to maintain Beachcomber’s high standards.

At Beachcomber, we value talent and believe in the importance of a strong and welcoming corporate culture. As a Quality Assurance Manager, you will have the opportunity to work with dynamic teams and contribute to continuously improving the guest experience. If you are passionate about service quality, have a keen sense of empathy and want to be part of a team committed to excellence, we would love to hear from you.