Supervisor, Resort Host
As a Supervisor – Resort Host at Trou aux Biches Beachcomber, you will hold a key position within the new Resort Host Department, which delivers personalised service to the hotel’s Beachfront Suite guests. Your role will involve extending a warm welcome and create a memorable experience for guests throughout their stay.
Key responsibilities:
• Provide a warm, personal welcome to guests upon arrival at the hotel.
• Coordinate with the Concierge and Reception services for a smooth and seamless check-in experience.
• Accompany guests personally to their Beachfront Suites, giving them a full introduction to the hotel, its facilities and the services available.
• Present and explain the special services provided in the suites, such as coverage and unpacking, and other personal attentions.
• Be attentive to guests, anticipate their needs and provide appropriate solutions to ensure their satisfaction throughout their stay.
• Create bespoke experiences based on guests’ preferences and interests, including private dinners, special activities and excursions.
• Promote the activities of the hotel and the area to allow guests to fully enjoy their stay in Mauritius.
• Maintain seamless communication between guests and the various departments of the hotel in order to respond quickly to their needs and requirements.
• Create a relaxed and friendly atmosphere for guests, with small personal and Mauritian touches, thus forming a warm, genuine bond.
• Work closely with the management team to maintain the high quality standards of the Resort Host Department.
Qualifications and skills:
• Previous experience in hospitality, preferably in a supervisory or guest service role.
• Excellent communication and interpersonal skills for effective interaction with guests.
• Ability to create a friendly and welcoming atmosphere for guests through personal touches and creativity.
• In-depth knowledge of hotel services and facilities to provide complete and accurate information to guests.
• Flexibility to work hotel hours, including weekends and public holidays.
• Knowledge of foreign languages, especially French and English, would be an advantage.
• A passion for hospitality and a desire to create memorable guest experiences.
The Supervisor – Resort Host at Trou aux Biches Beachcomber plays a key role in welcoming and satisfying Beachfront Suite guests. Your ability to design personalised experiences and deliver warm, attentive service will help build guest loyalty and advance the reputation of the hotel as the preferred destination in Mauritius.
If you have a passion for guest service and a creative approach to delivering unforgettable guest stays, we would be delighted to welcome you to our Beachcomber team.
Tradesman
The Tradesman is a key member of Beachcomber's hotel Maintenance Department. You will be responsible for keeping the air conditioning and refrigeration systems running optimally, creating a comfortable and safe environment for our guests and Artisans.
Read more
Chief Clerk Security
The Chief Clerk in Beachcomber's Security Department plays a key role. You will be responsible for ensuring the safety of the hotel’s premises, Management and valued Artisans. You will play a critical role in assisting Artisans in difficulty and overseeing security operations.
Read more
Inland Catering Executive
As an Inland Catering Executive within Beachcomber Catering, you will be responsible for planning, organising and coordinating events, company canteens and new projects on the island. You will help ensure quality experiences for clients and the success of every event organised. You will work closely with guests, suppliers and the in-house team.
Read more
