Guest Relations Assistant
The Guest Relations Assistant is responsible for ensuring exceptional guest service and creating memorable guest experiences. At Beachcomber, you will be involved in guest relationship management and help build strong bonds with guests throughout their stay.
Key responsibilities:
• Give a warm welcome to guests on arrival and assist them throughout their stay by attending to their needs and sharing useful information about the hotel and activities available.
• Offer personalised service by anticipating guest expectations and providing suitable solutions.
• Respond quickly and efficiently to guests’ questions and requests to ensure their satisfaction.
• Work together with other hotel departments to attend to special guest requests.
• Provide recommendations to guests on activities, excursions and interesting places to discover in Mauritius.
• Monitor and manage guest feedback on online platforms and ensure that any issues are promptly resolved.
• Work closely with the management team to continually improve the guest experience and deliver a superior level of service.
• Participate in organising special events and activities for hotel guests.
• Demonstrate a positive attitude and friendly approach to develop strong relationships with guests.
Qualifications and skills:
• Previous experience in the hospitality sector, preferably in a guest service or guest relations-oriented role.
• Excellent communication skills and ability to interact with guests of various nationalities.
• Ability to work independently and make quick decisions to solve guest issues.
• Ability to work under pressure and multi-task.
• Knowledge of Mauritius, including the island’s tourist attractions, restaurants and activities, in order to provide relevant recommendations to guests.
• Excellent problem-solving skills to handle sensitive situations with professionalism.
• Positive attitude and desire to provide superior guest service.
• Fluency in English and French; knowledge of other foreign languages would be an advantage.
• Flexibility to work hotel hours, including weekends and public holidays.
As a Guest Relations Assistant, you will play a key role in welcoming Beachcomber’s guests and creating an unforgettable experience for them. Your ability to build strong connections with guests and deliver exceptional service will help strengthen the hotel’s reputation and guest loyalty.
If you have a passion for guest service and enjoy connecting with people from different cultures, we are keen to have you on our Beachcomber team.
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