Kelly, the art of creating unforgettable memories
At the heart of the hospitality sector, there are people like Kelly who are highly regarded for their dedication. Her radiant smile, infectious energy and attention to detail make her an instrumental figure for guest service at Trou aux Biches Beachcomber.
Creating unforgettable memories is truly an art in hospitality. This is an innate ability for Kelly who uses her generous smile, charisma, dedication and little touches to bring the Beachcomber Experience to life for guests.
She began her career in the industry in 2006 when she joined the Sir Gaëtan Duval Hotel School. After completing her studies, she honed her skills in various hotels, including Trou aux Biches Beachcomber and Victoria Beachcomber, before moving to the Seychelles and France.
Kelly returned to Mauritius after almost 10 years. In April 2022, she joined Beachcomber once again as Resort Host in the new Housekeeping Department at Trou aux Biches Beachcomber.
Interacting with guests is the very essence of Kelly’s job. As the first person they meet upon arrival at Trou aux Biches Beachcomber, she is aware of her responsibility to create exceptional memories for them.
She makes every effort to greet them with a warm welcome, always with a smile, to guide them around the hotel and keep them well informed about the services available. This also includes explaining the importance of ecology and Beachcomber’s sustainability commitment.
Guests who choose to stay with Beachcomber are looking for an exceptional experience. Kelly strives to exceed their expectations through tailored service, but also by paying attention to the details that make a difference.
“Exceeding expectations through bespoke service and attention to detail.”
She combines humour with typical Mauritian phrases in her interactions to ensure that every guest feels special. These exchanges also lead to the formation of strong bonds, her ability to create genuine bonds being one of her main traits.
Kelly is well liked by the team for her positive energy and leadership. She is often involved in training new members within the department, nurturing the culture of teamwork in which she firmly believes and helping to create a workplace that is suited to professional development.
What does “Feel the Happiness You Give” mean to the Supervisor – Resort Host? Kelly gives her best to help create a joyful atmosphere and ensure guest satisfaction while finding pleasure in what she does.
She uses her passion, dedication and attention to detail to play a key role in creating unforgettable experiences.
If Kelly’s story inspires you, take this opportunity to apply for a position with Beachcomber.
