Royal Palm Beachcomber Luxury is recruiting: Duty Manager

Be An Artisan of Happiness

Looking for a meaningful journey shaped by strong values? Join us.

MAIN RESPONSIBILITIES

• Represent Hotel Management during the assigned shift.
• Ensure the smooth, safe and efficient operation of the hotel.
• Maintain a visible presence and champion the guest experience.
• Handle guest concerns and coordinate effective service recovery.
• Conduct hotel inspections and uphold luxury service standards.
• Coordinate with departments and resolve operational issues promptly.
• Oversee VIP arrivals, special requests and important events.
• Manage emergencies and ensure compliance with safety procedures.
• Support and guide artisans during operations.
• Record incidents and ensure clear reporting, handover and follow-up.

QUALIFICATIONS AND PROFILE

• Diploma or degree in Hospitality Management or a related field.
• Minimum five (5) years' of supervisory or managerial experience in a luxury hotel.
• Previous experience within the hospitality industry will be a distinct advantage.
• Strong knowledge of hotel operations and guest-service standards.
• Strong leadership, coaching, communication, analytical, organisational and stakeholder management skills.
• Demonstrate ability to supervise teams, facilitate change, build strong business partnerships and deliver results in a dynamic environment.
• Guest-focused, professional and solution-oriented.
• Fluent in English and French; additional languages are advantageous.
• Flexible to work shifts, weekends and public holidays.