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Dinarobin Beachcomber Golf Resort & Spa recruiting: Guest Relations Officer

Job offer

Dinarobin Beachcomber Golf Resort & Spa recruiting: Guest Relations Officer

Published date : 21 August 2026

Closing date : 31 August 2026

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MAIN RESPONSIBILITIES

Welcomes guests upon arrival and bids them farewell upon departure.
Interacts with guests to obtain feedback on the quality of service and suggestions, if any, for improvement, and initiates appropriate remedial action to ensure guest satisfaction.
Enters all guest complaints in the Log Book and provides feedback to the Head of Department for remedial action, ensuring appropriate follow-up.
Maintains close liaison with travel agencies regarding clients’ billing and invoices.
Organises special events, such as special dinners, flower arrangements, and special Food & Beverage requests.
Coordinates with the Entertainment Department to organise group evenings, such as “Soirée Sega”, etc.
Provides all necessary information and assistance, as instructed by the Head of Department, to all guests during their stay at the hotel.
Provides all necessary support to the Reception/Front Office Department.
Reads guests’ files on a daily basis to obtain all relevant information prior to their arrival at the hotel.
Organises weddings for guests and ensures that all services meet guests’ expectations and satisfaction.
Prepares invitations for cocktails and dinners in coordination with Management and organises their distribution.
Keeps guest history records updated.
Prepares programmes and coordinates the follow-up of all trade exchanges, media, and press activities.
Welcomes educational tour groups, provides comprehensive information during hotel visits, dines with the group when required, and bids them farewell.
Adheres to the hotel’s rules and regulations.